All new products we sell carry a 2-year warranty from delivery under the Swiss Code of Obligations (CO, art. 197 et seq. and art. 210).
What it covers
We are responsible for the product having the promised qualities and being free of defects that remove or significantly reduce its value or its fitness for the intended use: for example, a product that does not work, lacks the advertised features or arrives incomplete.
Report defects promptly
Check the product as soon as reasonably possible after receipt. Tell us about any defect without delay once you discover it (art. 201 CO). A defect reported late may put your claim at risk.
Our commitment
- We repair the product free of charge or replace it with an equivalent one, including shipping.
- If neither repair nor replacement is possible, we offer you a price reduction or cancel the purchase and refund the price.
How to claim
- Write to us via the contact form with your order number and a description of the problem.
- Attach photos or a video if they help show the fault.
- We will tell you how to send the product back or, where relevant, how the repair will be handled by the service centre.
Keep your invoice: it is always available in My account.
What it does not cover
- Normal wear of parts subject to use (tyres, brake pads, chains, batteries at the end of their life).
- Damage caused by knocks, misuse, incorrect installation or repairs by unauthorised people.
- Products used contrary to the instructions in the manual.
Manufacturer’s guarantee
Some manufacturers offer an extra guarantee. Where there is one, it is shown on the product page and never limits your warranty rights against us.