Swiss law does not provide a statutory right of withdrawal for online purchases. As a commercial commitment, we nevertheless grant you a voluntary right of return of 14 days from receipt of the goods.
Return period
The period starts on the day you receive the product. If an order contains several products delivered separately, the date each product is received applies to that product.
How to return a product
- Announce your return before the period ends via the contact form, with your name, order number and the products concerned. We will confirm the return and give you the return address.
- Pack the product complete, with its accessories and manuals, undamaged and, where possible, in its original packaging.
- Send it to the address we give you. Keep the proof of posting.
Return costs
Unless the product is defective or not what you ordered, you pay the cost of returning it. For bulky products we will give you an estimated cost before you send it.
Condition of the product
The product must be complete and undamaged. You may handle it as you would in a shop to check its nature and how it works. If it shows more use than that, has missing accessories or is damaged, we may refuse the return or deduct the loss in value from the refund.
Exceptions
The voluntary right of return does not apply to hygiene products that have been unsealed, or to products made to your specifications or personalised.
Refund
We refund you within 14 days after we have received and checked the returned product, as described in our refund policy.
Defective or wrong product
If the product arrives damaged, does not work or is not what you ordered, that is not a voluntary return: write to us straight away and we will put it right at no cost to you, including return shipping, under the warranty.