This policy explains how and when we refund you when you return a product under our voluntary return policy, or when a refund is due under the warranty or after a cancellation.
Timescale
We refund you at the latest 14 days after we have received and checked the returned product. Please announce your return first via the contact form.
Refund method
We refund to the original payment method or by bank transfer; you will not pay any fees for the refund.
- Card, Apple Pay, Google Pay or PayPal: credited to the same method. How long it takes to appear depends on your bank.
- Bank transfer: we will ask for the IBAN of the account to credit.
- Cash on delivery: we will ask for an IBAN for the transfer.
Delivery costs
For a voluntary return we refund the price of the returned products; if you return the whole order, we also refund the cost of standard delivery. Surcharges for faster delivery (such as Priority or express) are not refunded. Return costs are yours unless the product is defective or wrong.
Partial refunds
If you return only part of an order, or the returned product is incomplete or has been used beyond what is needed to try it, the refund will be proportional. We will always tell you the amount and the reason.
Cancelled orders
If an order is cancelled before dispatch (by you, or because an item is out of stock), we refund the full amount within 14 days at most.
You can see the refund status in My account.