Orders
How do I place an order?
Add products to your basket, click “Checkout”, enter your address, choose delivery and payment, then confirm. You will receive an email summary of your order.
Do I need to create an account?
Not if the shop allows guest checkout. With an account you can track orders, download invoices, save favourites and check out faster.
Can I change or cancel an order?
Write to us as soon as possible with your order number. If it has not left the warehouse yet, we will try to change or cancel it. If it has already shipped, you can return the product after receipt under our voluntary return policy.
How do I know if a product is available?
Each product shows its availability: “In stock”, “Limited stock” or “Out of stock”. For products with options (size, colour), availability appears when you choose the option.
Payment and invoices
Which payment methods do you accept?
Payment methods are shown at checkout.
Is it safe to pay on the website?
Yes. The site uses an encrypted connection (HTTPS) and card payments are made directly on the payment provider’s platform. We never receive or store your card details.
Do prices include VAT?
Yes, all prices shown are in Swiss francs (CHF) and include Swiss VAT. Delivery costs are calculated and shown before you confirm the order.
Will I get an invoice?
Yes. The invoice is issued when payment is confirmed, attached to the confirmation email and available in “My account”. For a company invoice, enter the company name and UID/VAT number when ordering.
How do I use a discount code?
Enter the code in the basket under “Have a discount code?” and click “Apply”. Each code has its own conditions (dates, minimum spend, eligible products).
Delivery
Where do you deliver, and how much does it cost?
We deliver to addresses in Switzerland and Liechtenstein. See prices and delivery times on the delivery page.
Do you deliver to the EU?
Only to the countries offered at checkout. Such deliveries are exports: on delivery, the recipient may have to pay customs duties, import VAT of the destination country and the carrier’s clearance fees.
How do I track my order?
When your order leaves the warehouse you receive an email with the carrier and tracking number. You can also follow its 6 stages in “My account”.
What if the parcel arrives damaged?
If the packaging is visibly damaged, tell the carrier on delivery. Then write to us as soon as possible with photos of the parcel and the product so we can put it right.
Returns and warranty
Can I return a product?
Yes. Swiss law gives no statutory right of withdrawal for online purchases, but we voluntarily grant a 14-day return right from receipt. Announce your return first via the contact form. The procedure is explained on the returns page.
When will I get my refund?
Within 14 days after we have received and checked the returned product, to the original payment method or by bank transfer. More in the refund policy.
What warranty do products have?
All new products carry a 2-year warranty from delivery under the Swiss Code of Obligations. Report any defect as soon as you discover it. Details on the warranty page.
Account and personal data
I have forgotten my password
In “My account”, click “Forgot your password?” and enter your email. You will receive a link, valid for one hour, to choose a new one.
How do I download or delete my data?
In “My account” › “My details” you can download all your personal data or delete your account. You can also write to us to exercise any of your rights (see the privacy policy).